Grove Networks Blog

Grove Networks has been serving the Miami area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Important Steps For Improving Customer Satisfaction

Important Steps For Improving Customer Satisfaction

The modern customer is more educated than ever before. As a result, you have to have an active strategy to build great customer experiences so you can retain business with them. In this month’s newsletter, we’ll go over some things you can do to improve your customer relationships. 

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Some of the Best Practices for Internal File Sharing

Some of the Best Practices for Internal File Sharing

Ensuring that your organization's file-sharing policies and procedures are built to enhance security can significantly impact collaboration, distinguishing between efficient, streamlined processes and time-purging, wasteful practices. Navigating this terrain can be a challenge. Let’s explore several best practices your organization can adopt to optimize file-sharing.

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How to Keep Engagement Up (Even in a Remote or Hybrid Workplace)

How to Keep Engagement Up (Even in a Remote or Hybrid Workplace)

Remote and hybrid work models have become more popular than ever, in no small part thanks to the improved technology businesses of all sizes can now access. Nevertheless, this shift has brought new challenges for organizations everywhere. One such challenge is maintaining and enhancing remote workplace engagement—a crucial aspect that directly impacts employee satisfaction, productivity, and retention.

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Avoiding Tech Neck

Avoiding Tech Neck

The strain on people’s bodies isn’t always taken seriously when someone works at a computer. Still, many official studies suggest that desk jobs can have a radical and rather negative effect on the health of individuals. One common ailment is what is called “tech neck.” Tech neck is a term that describes neck pain and damage stemming from looking down at computers or mobile devices for prolonged periods. To avoid tech neck, you can follow these helpful tips.

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Blank Emails are a Sign of Dangerous Spam

Blank Emails are a Sign of Dangerous Spam

We talk a lot about phishing. What it is, what it does, and perhaps most critically, what it looks like. However, have you ever expected a phishing email to look like… nothing? As in, a completely blank message?

If you answered, “no,” that’s exactly what today’s cybercriminals are counting on.

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For Records and Information Management Month, Consider Your Own Data Practices

For Records and Information Management Month, Consider Your Own Data Practices

Back in 1995, the Association of Records Managers and Administrators were in the midst of campaigning for the renewal of the Paperwork Reduction Act. As a part of their efforts, they created National Records and Information Management Day. Over the years since, it has expanded into a week, and then into an entire month, for businesses around the world to consider their record-keeping practices.

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Two Basic Means of Keeping Hackers Away

Two Basic Means of Keeping Hackers Away

While many small businesses shrug off cybersecurity needs as too expensive an investment for an organization of their size, this is a potentially catastrophic mistake. The fact of the matter is that small businesses are regularly targeted by cyberattacks, making the aforementioned cybersecurity needs even more needed.

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How to Ensure Remote Work Remains Productive

How to Ensure Remote Work Remains Productive

Remote work on a widespread scale was introduced in less-than-optimal circumstances, but that doesn’t mean that today’s businesses shouldn’t use it to their full advantage. Let’s discuss the situation at hand, more specifically, a few ways you and your organization can support your team as they work remotely.

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How to Create a Risk Management Process for Your Cybersecurity

How to Create a Risk Management Process for Your Cybersecurity

We’ve been known to take a bit of an extreme approach to cybersecurity—your business is at constant threat of being attacked by all manners of threats and all that. While we stand by this approach as an effective way to boost awareness and adherence to cybersecurity needs, there are certain attacks that are more likely to target you. This is where risk management comes into play.

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Best Practices to Keep Threats Off Your Network

Best Practices to Keep Threats Off Your Network

There are many different varieties of cybercrime that businesses need to be vigilant about. However, most of these varieties can largely be avoided through a few basic practices and behaviors. Here, we’re giving you a few tips to help you prevent attacks from successfully influencing your business, so make sure you share them with your entire team, as well.

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Create Secure Accounts with These Strong Password Tips

Create Secure Accounts with These Strong Password Tips

Keeping a secure password is a little confusing these days, especially when the standards for what is an acceptable, complex password seem to keep shifting back and forth. Let’s take a look at some of the industry-standard best practices for passwords and how you can implement them for your business.

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4 Strategies for Becoming More Productive with Your Workday

4 Strategies for Becoming More Productive with Your Workday

As a business owner, you have a lot on your plate. Therefore, improving your productivity and streamlining how you spend your time while in the office is of paramount importance. With a simple four-step process, you can make your daily tasks so much easier to manage and, by extension, your business as a whole. Here are four tips that you can apply to your daily routine to improve your productivity during the workday.

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Learning Telltale Signs of a Phishing Email Can Save Your Business

Learning Telltale Signs of a Phishing Email Can Save Your Business

Phishing is one of those threats that has been around for a long time, and as time passes by, these threats only become more difficult to identify. Some businesses can’t tell the difference between phishing scams and actual emails. Here’s how your company can take steps toward properly identifying and responding to phishing emails.

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What You Need to Consider When Implementing Cloud Tools

What You Need to Consider When Implementing Cloud Tools

Cloud computing has been a godsend for many businesses by providing the flexibility and scalability they need to grow and enhance their offerings. Cloud computing, of course, also provides some capital cost reduction. There is no question that the cloud brings plenty of benefits to companies small or large, they now have the ability to pay per month for the computing resources they were making hefty capital investments for not too long ago; and, by-in-large, these investments pay off. 

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Is Your Business Following These Essential Best Practices Right Now?

Is Your Business Following These Essential Best Practices Right Now?

Whenever your technology is involved in your business processes, it is important that you abide by best practices to see the most effective results. Let’s run through the most effective practices that you should reinforce in your operations.

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Tip of the Week: Delete Temporary Files in Windows

Tip of the Week: Delete Temporary Files in Windows

We’ve all been in a place where the storage on our computer fills up a little too quickly for our liking. While you could delete or store unused files in the cloud, there is another method that you can use to quickly free up a little extra space that you might not have realized is there. If you can delete temporary files, you might find that you suddenly have a lot more storage space to play around with on your computer.

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4 Tips to Help You Be More Productive

4 Tips to Help You Be More Productive

Every business is constantly looking for a way to boost productivity, but it’s not always easy to find strategies that lead to higher yields and more profitability. Even the most sound strategy may take time to get going, and sometimes what seems to be a well-laid plan doesn’t come together. This month, we thought we would provide four tips on how to improve organizational productivity without many headaches. 

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March Brings A Lot of IT Awareness

March Brings A Lot of IT Awareness

Sometime recently, novelty holidays have popped up for almost anything. Many of which just aim to celebrate the things about our lives that make life worth living. Take any random day, like May 12. There are a half-dozen “holidays” that day: National Limerick Day, National Odometer Day, National Nutty Fudge Day, National Fibromyalgia Awareness Day, National Receptionists’ Day, and National Third Shift Workers Day. So, May 12 runs the gamut of human existence. 

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Be Mindful of Your Internal IT Security

Be Mindful of Your Internal IT Security

With all the threats covered in mass media nowadays, it can be too simple to get the mistaken impression that the biggest threats to your business are all external. We’re telling you right now that plenty of vulnerabilities first come from inside your business, both creating significant dangers independently and simplifying the job for external threats as well. Let’s go over a few of the dangers that could originate from inside your business itself.

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Cybersecurity Can’t Be Based on Luck

Cybersecurity Can’t Be Based on Luck

Over a quarter of all data breaches happen to small businesses. The cost of a data breach is really prohibitive to your business’ operational and financial health. To keep your business’ data and infrastructure free of threats and relatively secure, small businesses will need a combination of useful technology tools and well-designed strategies. Let’s take a look at several steps your small business can take to secure itself from digital theft.

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