Unified communications might seem like a pipe dream, but today with cloud-hosted solutions, it is not only possible, but simpler to deploy than you may realize. This month, we’ll take you through what a unified communications platform is and how it can help your business be more efficient and productive.
Unifying Businesses Communications
Having a strong communications strategy for your business can go a long way. With the options that are now available through the cloud, your business can significantly cut your communications costs by utilizing technologies like Voice over Internet Protocol (VoIP) and video conferencing. Today, there are complete communication platforms that integrate all necessary communications into one easy-to-control solution.
This comprehensive platform, called unified communications (UC), combines your business telecommunications and messaging with your web and video conferencing and collaboration. UC delivers an efficiency that your business hasn’t experienced before. Some features include:
- Disaster recovery
- Managed support
- Thorough analytics
- Management software integration
- Regulatory support
- Global service delivery
...and more!
Available Technology
Below are some of the technologies a UC platform offers:
Telephone
A powerful and feature-rich telephone system is one of the most important parts of a business’ communications platform. A VoIP system uses your organization’s bandwidth to deliver reliable voice services at a substantial cost reduction. Each VoIP platform can offer a whole cache of features, including:
- Call Management/Auto Attendant
- Call Queue
- Call Routing/Screening/Transferring
- Call forwarding/Voicemail
- Call Park/Presence/Pulling
- Call Recording
- Custom In-Call Music
- Custom ringtones
- Do Not Disturb
- Three-way calling
- Personalized extensions
- Find/Follow Me
- Voicemail services
...And much more.
Aside from these features, a hosted VoIP platform offers users the ability to use the system on their own mobile phones through the use of a mobile app, effectively making any smartphone a work phone.
Text and Instant Messaging
The UC system also integrates a lot of other useful messaging features. Many people would rather get a text than a call. Your organization’s messaging can integrate with other software to provide a useful collaborative option.
Video Conferencing
Today, having a video conferencing solution is a must. With more people working outside of the office, and with businesses outsourcing work to remote contractors, having a solution to run meetings over the Internet is extremely useful.
Collaboration/File Sharing
Collaboration is the name of the game in the information age and a UC can provide a solution for secure file transfer and document sharing.
With integrations with CRMs and other management platforms a UC can make your business be more efficient and productive. To talk to one of our IT professionals about the possibility of integrating a unified communication solution into your business, give us a call at (305) 448-6126 today.
