How does your business maintain its critical technology assets? Organizations with limited budgets and workforces often resort to forsaking technology support entirely, only getting the help they need when something goes wrong. This is called break-fix IT, and it can become a major detriment to your organization in the long run if left unchecked. Thankfully, there’s a simple solution, and it doesn’t involve hiring in-house technicians or breaking your budget.
Break-fix IT can be a huge problem for SMBs, particularly because they lack the funds to hire an in-house IT department and that employees often juggle multiple responsibilities at once. If SMBs have technology support at all, it’s either from a break-fix provider which only resolves problems after they have occurred, or from in-house employees who have subpar understanding of it. This makes it difficult to get the IT assistance needed to keep operations moving along.
Poor IT is a Company-Wide Problem
Organizations that suffer from poor IT administration don’t just feel isolated results of these issues. In fact, poor IT management often has widespread results that are felt throughout the organization and its infrastructure. An unresolved hiccup that keeps one employee from accessing their cloud-based data, for example, could eventually become a major problem that derails the entire organization, leading to widespread downtime that puts your budget through the ringer.
Furthermore, when one employee can’t do their job properly thanks to technology troubles, anyone else who is also waiting on that employee to do their job will be held up. This creates a web of employees that can’t do their jobs, escalating the issue of downtime. Ideally, you want to avoid technology problems in the first place. In doing so, you can keep small issues from snowballing into major troubles for your organization.
The Solution
Since your goal should be to prevent issues before they become problems, you want to take a more preventative approach to business IT management than what break-fix IT presents. Managed IT services allow your organization to take full advantage of IT professionals without the problems associated with hiring in-house technicians. Essentially, you outsource the responsibility of IT management and maintenance to a third party like Grove Networks. Our technicians then act as a dedicated IT department for your organization, remotely monitoring your infrastructure for problems that could derail operations.
Remember, IT shouldn’t be something that only management has to worry about. When you outsource your IT management to a third party, you free up countless hours spent worrying about technology management. You can then use this newfound time to get caught up in the workplace and focus on what matters most: running your business.
For more information about managed IT services, including how you can get started with it, give us a call at (305) 448-6126.
