One of the most confusing technologies that has come down the pike over the past couple of years is artificial intelligence. AI, as it is being implemented by businesses, isn’t frightening, it is intriguing. This month we thought we’d go through three ways where AI is being utilized in the small business space.
Cybersecurity
The aim is to proactively identify and neutralize threats before they can be problems. AI has proved to be a huge asset in this regard. With so many threats out there to be legitimately concerned about, IT professionals simply don’t have the time, energy, or resources to deal with false alarms. This is where AI comes in. It can be used to detect legitimate threats and intrusions, as well as identify weaknesses in software and malicious code that has already been introduced, making it a real benefit for your IT department.
Operational Efficiency
All types of businesses are realizing the benefits that automation can bring to their operations. The more efficient everything works, the more productive your business can be. With AI bringing sophisticated tools and applications to a wider range of industries, and its continued development adding more utility, many businesses are able to find a way to incorporate AI. Repetitive tasks that would otherwise slow down a company’s progress can now be automated away, even if there are some non-static variables.
Customer Service
AI has played a significant role in customer relations. In fact, Chatbots are one of the first AI applications that were widely adopted. Some are so effective, that many users may not even be cognizant of the fact that they’re talking to a machine at first, as modern solutions have become quite capable of adapting the interface to optimally provide the desired support.
While AI is far from what Hollywood has promised us for decades, it remains one of the most important technologies of the 21st century. If you are interested in learning more about incorporating AI-driven solutions into your operations, call the IT professionals at Grove Networks today at (305) 448-6126.
