How much of managing your IT resources are your employees responsible for? SMBs will often have their employees service their own workstations to some degree, primarily because they don’t have the resources to devote entirely to IT management and maintenance. This lack of IT talent can largely be made up for by training your employees on basic computer tasks.
Here are two ways Grove Networks can augment your staff’s IT knowledge:
An Outsourced IT Help Desk
A help desk works by offering your employees an avenue for assistance when they need it most, on either a phone call or a live chat system accessed online. This helps them resolve common IT troubles without bothering your internal IT department, which is an invaluable opportunity to save time and resources for more important parts of your business. A help desk assists employees to help themselves.
In terms of being a training tool, a help desk allows your employees to learn more about minor IT troubles. In fact, the help desk provider can even remote into the employee’s computer and guide them through the problem step by step, making sure that they know the correct process. Your employees won’t be able to make big mistakes because they will have someone on the other end of the computer helping them every step of the way, and they’ll be able to learn from the experience to mitigate future problems.
Plus, since this interaction is remote, it will be more cost-effective and easier to budget for your organization.
Special IT Training
All offices have some sort of training procedure for new technology, and one of the best qualities that your organization can instill in its employees is how to take care of technology. Make it a point to go over basic IT procedures, such as password security, network security, troubleshooting methods, and so on. Basically, you want your employees to have a decent understanding of how to approach common situations, or at least know who to contact should they need assistance with one.
If your business is needs IT support, look no further than Grove Networks. While your employees might be able to stave off the inevitable, we can prevent it outright through proactive IT maintenance and management. To learn more, reach out to us at (305) 448-6126.
